The drill should not be previously tampered with. When you open the drill and attempt to fix it yourself you can actually damage it beyond repair. If any of the screws have been stripped, or if the hand piece has been oiled or greased, please notify us before sending it in. For all other forms of damage please contact us for further inquiry. We will professionally replace the nail drill hand piece with brand new genuine replacement parts. You can expect a 2-3 business day turnaround (excluding major holidays). All you need to do is pay for shipping of the product to us.
Please note, in the event our technician cannot repair it. We will have to send this to the manufacturer's for repairs and this can take from 2-4 weeks and there may be additional costs.
While we’ll restore your drill to peak performance, it's important to note that some minor changes in sound or operation might occur after a repair, especially due to the natural wear and tear of components over time. We’ll replace any worn-out parts, but it may not sound exactly the same as when it was first purchased.
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What is included in our service?
Our professionally trained technician will inspect your drill and replace any parts that are needed. Please note battery replacement is not included in the service, if this needs replacing there is a separate charge for this.
A professional interior cleansing will also be taken out by removing any dust build up.
We will fully inspect, repair, and test all features of your drill.
The service processing time is approximately 2-3 working days, however during busy periods it may take longer.
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Once you have purchased the service.
Please send your drill controller to the following address, please remember to include a note inside with your order number from the service purchase.
TNBL - Repairs
50-62 Hockley Street
Birmingham
B18 6BH
You will be held responsible for sending in your item until they reach us. For your reference, we suggest that you use a secure delivery method that requires a signature on delivery.
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When purchasing this service please e-mail us on sales@tnbl.co.uk with the problem your having (hot, noisy, shaking, bit broken or dead) with your handpiece to help us troubleshoot your drill. Please note this service only covers repair for ONE drill. For multiple drill repairs please purchase the correct amount needed i.e 2 repair service for 2 hand piece repairs.
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DELIVERY & RETURNS
