COVID & BREXIT & DELIVERY NOTICE (click to open)
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COVID & DELIVERY NOTICE

Click & Collect now available on the website.

EXPRESS C&C - Orders can be collected after 30 minutes of placing.

STANDARD C&C - You will be notified once your order is ready to collect, usually on the same day.

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STANDARD DELIVERY (ROYAL MAIL 2ND CLASS) -

*PLEASE ALLOW EXTRA TIME FOR POST TO ARRIVE.

ROYAL MAIL have advised to allow up to 14 working days for post to arrive.

Due to ongoing Covid restrictions, reduced air and freight capacity,

high volumes and winter weather conditions are all impacting transportation and local delivery.

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BREXIT

As of 01/01/21 the UK is no longer a part of the EU.

Any orders purchased from us that is being shipped internationally will be liable for customs & duties once it arrives in your country.

The courier company will contact you regarding customs & duties that needs to be paid.

Please note that customs & duties include the tax for your order and the handling fee by the courier.

Refusal to pay customs & duties will result in the order being returned back to us however we cannot refund you for the delivery charges. There will also be a restock fee.

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STAY SAFE, LOVE TNBL

 

 

Returns and Refunds

Business to Business trade Returns Policy

Products are not offered on a sale or return basis. However, Products that have been ordered in error will normally be accepted for return within 14 days from the date of purchase, provided they arrive back to us in perfect, re-saleable condition. Also, products which are damaged in transit may be returned provided you notify us of the damage within 48 hours of delivery.

When you return a Product to us:

(a) because you have ordered it in error, we will process the refund due to you as soon as possible and, in any case, within a reasonable time of the day you have sent us back the Products in perfect condition. In this case, we will refund the price of the Product in full, excluding the cost of sending the item to you. You will be responsible for the cost of returning the item to us.

(b) for any other reason (for instance, because you claim that the Product is defective or damaged), we will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you. We will also refund the costs you incur in sending the products back to us by 1st class post, but if you choose to send them recorded delivery the extra costs of that will be borne by you.

Without proof of defective, refunds and exchanges cannot be issued.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Returns Address:

TNBL UK Limited
50-62 Hockley Street
Jewellery Quarter
Birmingham
B18 6BH
United Kingdom

You will be held responsible for the returned item(s) until they reach us. For your reference, we suggest that you use a secure delivery method that requires a signature on delivery.

Please read the The Nail & Beauty Link Terms and Conditions

Refunds on Used Items

We will accept non-faulty returns, as long as items are unused and in perfect condition with their undamaged original packaging.

However if the item has been used and passed the 14 days returns window, it is at our discretion if we will accept the product back for a refund.

If we decide to accept the product back for a return, please note that we will only credit back up to 80% of the value of the product for an exchange or a refund.

Order Refund / Replacement & Shipping Fees Refunds 

Order replacement / refund due to loss - If you order has been considered lost, the courier company will need to investigate it, this can take up to 14 working days. Refunds or replacement orders will only be issued once the courier company has investigated this fully.

Once this has been investigated, a refund or a replacement will be issued.

Order refund to due to loss - please allow 14 working days for us to process a refund for orders that have been lost. Once a refund has been processed please allow 4-5 working days for this to return back to you.

Please allow 2-3 working days for replacement orders to be processed.

As UK is no longer part of the European Union from 1st January 2021. Tax and duties will be charged and calculated by courier. (Usually Fedex or DHL). If for any reason your order has been return to sender, the shipping cost will not be reimbursed as this will cover the courier shipping and handling fee's.

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