Returns and Refunds
Business to Business trade Returns Policy
Products are not offered on a sale or return basis. However, Products that have been ordered in error will normally be accepted for return within 14 days from the date of purchase, provided they arrive back to us in perfect, re-saleable condition. Also, products which are damaged in transit may be returned provided you notify us of the damage within 48 hours of delivery.
When you return a Product to us:
(a) because you have ordered it in error, we will process the refund due to you as soon as possible and, in any case, within a reasonable time of the day you have sent us back the Products in perfect condition. In this case, we will refund the price of the Product in full, excluding the cost of sending the item to you. You will be responsible for the cost of returning the item to us.
(b) for any other reason (for instance, because you claim that the Product is defective or damaged), we will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you. We will also refund the costs you incur in sending the products back to us by 1st class post, but if you choose to send them recorded delivery the extra costs of that will be borne by you.
Without proof of defective, refunds and exchanges cannot be issued.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
TNBL UK Limited
50-62 Hockley Street
You will be held responsible for the returned item(s) until they reach us. For your reference, we suggest that you use a secure delivery method that requires a signature on delivery.
Please read the The Nail & Beauty Link Terms and Conditions
Refunds on Used Items
We will accept non-faulty returns, as long as items are unused and in perfect condition with their undamaged original packaging.
However if the item has been used and passed the 14 days returns window, it is at our discretion if we will accept the product back for a refund.
If we decide to accept the product back for a return, please note that we will only credit back 80% of the value of the product for an exchange or a refund.
Order Refund / Replacement & Shipping Fees Refunds
Order replacement / refund due to loss - If you order has been considered lost, the courier company will need to investigate it, this can take up to 14 working days. Refunds or replacement orders will only be issued once the courier company has investigated this fully.
Once this has been investigated, a refund or a replacement will be issued.
Order refund to due to loss - please allow 14 working days for us to process a refund for orders that have been lost. Once a refund has been processed please allow 4-5 working days for this to return back to you.
Please allow 2-3 working days for replacement orders to be processed.